We hope
that this newsletter finds you and your family well. Quite a bit has changed
from the world we all knew 30 days ago. Advantage Management hopes that our
communications are not only helpful but offer some suggestions that might help
to restore the world that we all can’t wait to return to. We must all be
diligent in following our local, state and federal guidelines.
Previously scheduled tasks that are necessary, will continue to be addressed
throughout our communities. We are answering emails, texts and phone calls and
addressing all issues that can be addressed as quickly as possible. Emergency
calls continue to be handled through the Advantage Emergency Line at (312)
447-0911 when the office is not open, or you are not able to reach anyone. We
ask for your patience and understanding.
While all our offices will be operating with a small staff to process checks
and invoices, we encourage you to utilize the available Advantage Management
technology tools and resources. In contacting our office via telephone, you
must leave a message if you do not speak directly to the person you are trying
to contact. Our technology will forward messages to employee’s emails, cell
phones, and private numbers so that they can receive and address your inquiry
in a timely fashion.
You may also utilize our texting platform by texting from your cell phone
directly to Advantage’s main office number at (312) 475-9400. Our texting
software will route your text directly to your property manager. We encourage
you to utilize our website at www.advantage-management.com to
access documents, check balances on your account or make payments.
While we are dealing with this situation we do ask that you continue to make
regular payments to keep your Association financially stable. Many of your
utility bills and other reoccurring invoices are set up on automatic payment
and they will still need to be paid during this crisis. Our essential staff
will still be regularly checking the mail and processing checks.
We have instructed the cleaning services/crews to modify where applicable;
additional attention to common areas especially high touch areas like door
handles, elevator buttons and hard surfaces. You should still take additional
precautions when in the common areas. Using gloves or disinfecting wipes to
open doors or press elevator buttons will provide additional security in
fighting the virus. In some communities, the cleaning crews are starting to
work early in the morning to engage with as few people as possible. If you
should encounter any cleaning staff, please adhere to social distancing
guidelines and stay at least 6 feet away from anyone as the CDC states. There
is absolutely no reason to take unnecessary risks.
For those residents that are still going to the store often, you might consider
going at off-peak hours. Getting to the grocery stores when they open has
yielded better results than going to the store when everyone else seems to be
going. Also for some of the hard to find items, like cleaning supplies,
disinfecting wipes, anti-bacterial soap, toilet paper, you might want to
consider shopping at Staples, Office Max, Home Depot, Menards, Loews, etc.
Often, over the last 10 days, we have found items at these stores when Target
or the grocery stores are out of them. Many of the local stores also offer
delivery service if you are not comfortable leaving your residence.
Thank you for your continued loyalty—your confidence and trust are important to
us. We look forward to continuing to serve you.
Adam
Stolberg
Neal Shamis,
President
Chief
Operating Officer
Below are links to more information about the coronavirus:
Centers for Disease Control This CDC site includes information about COVID-19 and provides travel information that might be helpful to those planning trips
Illinois Department of Public Health is another good source of information
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